Returns Policy

Important information about returns on LoadBear products.

Returns are not accepted

Unfortunately, we are unable to accept returns on our products. Every item is custom-made to order based on your specifications, so we cannot resell or restock returned pieces.

Made to your specifications

Each bracket and component is precision-engineered and manufactured specifically for your order. Please double-check your dimensions, finishes, and configuration options carefully before placing your order.

Issues with your order?

If your product arrives damaged or there's a manufacturing fault, please get in touch with us straight away at sales@load-bear.co.uk or call 0121 798 1596 and we'll put it right.

Customer Feedback

"The gutter brackets are brilliant, really pleased with them. I was impressed with the turnaround and quality of the finish."

"As a domestic awning blind business, we regularly face complex architectural challenges that off-the-shelf brackets cannot handle. We turned to LoadBear for bespoke awning brackets, and they have become our go-to trade partner. The final product arrived precisely on schedule, with a flawless finish that allowed our installers to fit them without any on-site adjustments. Finding a fabrication partner that delivers this level of structural integrity and reliability is rare. They have helped us deliver a premium, secure result for our client, and we will certainly be placing more trade orders in the future."